Privacy Policy
We value your trust. This policy explains how Velmayam collects, uses, and protects your personal information.
Last updated: May 2026
This Privacy Policy applies to all services offered by Velmayam through our website velmayam.com and related platforms. By using our site, you agree to the practices described below.
Information We Collect
- Personal Information
When you register, place an order, or contact us, we collect: Full name, Email address, Phone number, Delivery address, Payment details (processed securely by payment gateways — we do not store card data).
Voluntary Information
Reviews and ratings you submit, Messages sent via contact form, Wishlist and combo preferences.
How We Use Your Information
- Order Processing
Your personal and address details are used solely to process and deliver your orders. We may contact you via email, SMS, or WhatsApp regarding order updates, shipping notifications, and delivery confirmations.
Account Management
Your information allows you to access your order history, manage saved addresses, and update your profile.
Data Sharing
- Delivery Partners
We share your name, phone number, and delivery address with our courier partners solely for the purpose of fulfilling your order.
Payment Processors
Payment transactions are handled by trusted third-party processors (Razorpay, etc.) who comply with PCI-DSS security standards. We do not receive or store your card numbers.
Children's Privacy
- Age Restriction
Velmayam is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Contact Us
- Privacy Concerns
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.
By continuing to use Velmayam, you acknowledge that you have read and understood this Privacy Policy.
For questions, email info@velmayam.com